Public reviews, dated and linked to the original. No invented testimonials here: read why families, villa owners, businesses and people who own a home in Spain but live abroad choose Segurma.
Public figures checked on 17 September 2026. Tap a card to see them at the source.
Not our words: these are quotes from Trustpilot and Google reviews, with their authors.
"When the alarm goes off they call me straight away" (Neocar S.L.). Segurma's own monitoring centre verifies the alert and notifies the police. It's what matters most if you spend long periods away from your Spanish home.
"They came within 24 hours and left it working" (Joan L.). Installation at €0, they fit your schedule and, if you're switching, they remove the old system tidily.
On Google the word "advisor" (comercial) appears in 214 reviews: Santi, Doa, Mario, Aguilar, María… customers who still get a call months later to check all is well.
"They took care of cancelling the contract with my previous company" (Maika V.). Several reviews come from customers who switched and wouldn't go back.
"The same service (even better) at a considerably lower price" (Galicar Service). From €24.90/month in year one and €43.90/month after, in writing before installation.
Barbers, dental clinics, estate agents, workshops, campervan rentals… real businesses describing how Segurma supported their opening.
Each review is translated faithfully from the Spanish original (spelling corrected only) and linked to the source. Tap a topic to filter.
I'm very happy with the alarm. It's simple, and when it went off they called me immediately. I also want to highlight the service from Rosa María García, our sales advisor, who was very kind and attentive. I would sign up again.
Very happy with the service from Doa and Mario. When I need them, they're there. When the alarm goes off they call me straight away. Good camera quality.
Customer service 10/10. Whenever I've had a problem, Santiago, the advisor we signed with, has answered personally. The image quality of their cameras is very good. Immediate response to any alert. I've been with them almost 3 years and I'm very happy.
A 10/10 experience from start to finish. I hardly ever have an incident, but when I do, they solve it quickly and efficiently. Overall very happy with Segurma, especially with Santy from A Coruña, super friendly and effective.
Delighted with Segurma. We've been with them for 3 or 4 years, it never fails, and the service from our advisor (Santi) couldn't be better. He solves any question or problem on the spot. Highly recommended.
I've been with you almost a year and still haven't had a single incident. And back then Jordi, the advisor (fantastic and very effective, by the way), cleared up every doubt I had. So my rating is extremely favourable.
I came from another alarm company. I was with Securitas, and the mobile app, the installers and the efficiency of the people behind the cameras are a 10 for me. Special mention to Josema, the advisor: he went above and beyond to sort out the problems of switching companies and still visits us to check we're satisfied.
A positive change thanks to Doa. I'm reluctant to change when something works (I had my alarm with Prosegur). Doa visited me several times to offer the alarm service and, honestly, I ended up switching because of her professionalism and friendly approach. I've been with them almost a year and I'm very happy with the alarm and with Doa in particular.
Very satisfied with Segurma's alarm system. I was previously with another company that, by the way, had lots of marketing and advertising and a considerably higher price, and was absolutely dreadful on service. I give Segurma a 10: effective and reliable, both in customer service and in the personal attention from the advisor.
The close, personal service from the advisor (Mario in our case) is admirable, and he's effective and helpful, answering any question immediately. Alarms are... alarms (nothing to envy the better-known brands here), but what really made me choose Segurma was Mario. Today, always talking to a person and not a "machine" is priceless to me. And then there's the money: the same service (even better) at a considerably lower price.
Good advice and service. Mario's attention was excellent: he advised me honestly, in a way that was as friendly as it was professional. Installation was fast and they took care of cancelling the contract with my previous company. The best part: value for money. I definitely recommend them.
100% recommended, good company. Good alarm system and recording camera quality. The best part is Mario, the sales advisor, who is this company's added value for his knowledge, closeness and personal treatment. He was the key to my decision to switch companies; always close and in touch even after the installation, answering questions. A star.
Great and at a very good price. Perfect installation and advice: they came within 24 hours and left it working. Very good, intuitive app. Perfect treatment from José Zarza, the advisor.
The experience has been very good. Mario González, the advisor, treated us very well and explained every detail of how it works and the pricing. For the installation they adapted to our schedule and took real care that everything looked right when removing the old alarm parts and fitting the new detectors. Any question or query, a fast reply.
Good value for money, they have very interesting offers with good protection coverage. The agent who helped me was very kind and answered my questions. So were the other agents who confirmed my details and booked the installation appointment, and I had everything closed the same day. They adapt to your needs: in my case we postponed the installation, but they were offering a date close by.
Professionals. A great experience, since everything was fast and simple. Francisco Plata, the advisor, explained all the plans and conditions very transparently and professionally, and the installation was done a few days later, very efficiently.
I was helped by an advisor called Liu. A super detailed explanation, and he answered all my questions. I booked the installation appointment and the technician was super punctual and polite. We're super happy with the alarm.
I'm happy with both the offer and the installation. Both the advisor and the technician who installed it explained everything very well, in full detail, and I think they did their job very well. It works perfectly.
I recently opened a business in A Coruña (Montealto) and, after talking and negotiating with several security companies, Segurma and their advisor Santi gave me the peace of mind and security I was looking for, at the best price. Direct, clear, effective, empathetic, reliable. He never let go of our hand through the whole process. He sells security but he also gives security, with no tricks and none of the usual "this offer is only for today, just for you" pressure. No: he advised with knowledge and reliability. I'll recommend them a thousand times over.
Excellent treatment from Asunción Zamora. We've just opened our company and were a bit lost when it came to security. It was lucky that Asunción crossed our path and advised us so brilliantly. We're very happy with how she treated us: very kind, approachable and honest.
A 10 experience. Santi handled the alarm for my new business. Exceptional service, and he also got me a big saving compared with the company the previous owner had. 10/10.
Fantastic. I work at an estate agency and we've already installed several alarms with Segurma, always through our trusted account manager Paco Plata, who makes everything much simpler and helps us with everything we need and more. As for the alarms, our experience is very satisfactory in every way, above all the transparency with which they explain all the conditions. We've worked with several alarm companies and this is, without doubt, the one that convinces us most.
They installed the alarm in our premises. Santi explained everything very well and the installer was very professional. Without doubt a serious company with serious staff, which is what you ask for and is rare these days.
Delighted with the service. From the first contact Asunción Zamora gave us exceptional service: fast, attentive and professional. We're very happy with our alarm service and would definitely contact her again and sign with Segurma.
I want to highlight the excellent experience with Francisco Plata (Paco), especially for his transparency and a way of working based on good commercial practice, which makes a big difference. From the start he has shown he understands the value of genuine, long-term relationships, prioritising trust, clarity and mutual benefit. He has also become a great partner for our sales and rental-management platform, providing home-protection solutions with alarm systems whenever we need to reinforce the security of a property.
I want to highlight the fantastic work of Doa, from Vigo, as an advisor. From the very first moment she has been attentive, approachable and mindful of her customers. The service doesn't end with the alarm installation: she remains available to answer any question or handle whatever is needed, and she does it right away. She's very efficient, fast and effective; it's a pleasure to deal with professionals like her. Totally recommended.
I have the system installed at home and I'm very happy. José Manuel Aguilar looked after us and is always attentive to everything, very kind. To this day he still asks how our cameras are doing. Thank you, Aguilar.
100% recommended. The overall experience has been very good. My advisor was Santi; we've now been with the company over 6 months and to this day he still messages me to check everything is going well.
Unbeatable service: an answer at any hour, any day, to any question or change in my alarms. It's a pleasure to work with people like this.
Promises turned into reality. The company has fully lived up to the expectations I had from the start, based on what Mr José Manuel Aguilar told me, and which became facts and realities over time. In short: sales arguments that turned into reality, which doesn't always happen. Hence my 5-star rating.
We've been with them nearly a year and are very happy. Very fast and efficient at solving any incident, especially our advisor Santi.
Excellent service. I want to highlight the excellent attention from Santi, in the sales department. Professional, approachable and very clear in his explanations, he advised us at all times with total transparency and no pressure. It's a pleasure to find people like this, who build trust from the first contact. Highly recommended.
Santi gave us a real sense of security and explained everything in detail so our service would work perfectly. If we have any question he replies quickly, always respectfully and promptly. There are things AI can't do, and human, professional quality is one of them. Thanks to Santi I can recommend Segurma.
Delighted with José María and with Segurma. Thank you so much for everything, José María. From the start your treatment was super close and honest, and that's why we decided to trust you and Segurma. It was definitely the right call: as well as being very happy with Segurma's alarm system, we're delighted with your attention, always available and attentive. A thousand thanks.
María looked after me and it couldn't have been better: it's the second time I've signed with her. Everything very well explained and 100% trust.
María explained everything very well. Honestly, very happy with how she advised us; she had already installed another alarm for us in another home.
I was looked after by José Manuel Aguilar. Fuerteventura, a very good experience. He treated me very well and found solutions where I thought there were none. He behaved impeccably and I'm very grateful.
On Trustpilot, 11% of reviews are one star; on Google, 104 out of 632. The most frequent negative topics are billing, minimum term and early-cancellation penalties, and the occasional advisor who promised more than the contract said.
What Segurma does about them: on Trustpilot it has replied to 100% of negative reviews and usually answers within a week. You can read them all on Trustpilot and Google.
Your review helps other families and businesses decide. We don't cherry-pick who we ask and we offer nothing in return: tell it as it was.
Yes. They all come from Segurma's public Trustpilot profile (4.5/5, 756 reviews) and its Google Business Profile (4.3/5, 632 reviews). Every card shows the author's name, the date and a link to the original so you can check it. We publish no anonymous or self-written testimonials.
On Trustpilot and Google, via the links on this page. We selected 37 five-star reviews for their usefulness (instant alert, installation, switching, business, after-sales and trust), but you can read all 1,388 at the source.
As with any company with thousands of customers. On Trustpilot they are 11% and on Google 104 out of 632. The most common complaints concern billing, minimum term and cancellation penalties, or promises by an advisor that weren't in the contract. That's why we recommend getting everything in writing before you sign.
Yes. According to Trustpilot's public data, Segurma has replied to 100% of negative reviews and usually answers within a week. It also replies on Google.
Three things come up again and again: when the alarm goes off they get called immediately, installation is fast and well explained, and the advisor who signed them up is still reachable months later. Many reviews come from customers who switched from Securitas Direct or Prosegur.
From €24.90/month for the first 12 months (VAT included) with installation and equipment at €0; then €43.90/month. Call +34 911 877 095 or leave your details in the form and we'll call you back free. Full details on the pricing page.
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