Both the advisor and the technician who installed it explained everything very well, in full detail. It works perfectly. See original ↗
Real reviews · Trustpilot and Google
Segurma reviews: what 1,388 customers say, with names and dates
Public reviews, dated and linked to the original. No invented testimonials here: read why families, villa owners, businesses and people who own a home in Spain but live abroad choose Segurma.
40+ years protecting homes
Own monitoring centre 24/7
Verified police response
4.5/5
Trustpilot Excellent
4.3/5
Google
Public figures checked on 17 September 2026. Tap a card to see them at the source.
What comes up most
Six things customers keep repeating in their reviews
Not our words: these are quotes from Trustpilot and Google reviews, with their authors.
They call you the moment the alarm goes off
"When the alarm goes off they call me straight away" (Neocar S.L.). Segurma's own monitoring centre verifies the alert and notifies the police. It's what matters most if you spend long periods away from your Spanish home.
Installed in 24-48 h, no building work
"They came within 24 hours and left it working" (Joan L.). Installation at €0, they fit your schedule and, if you're switching, they remove the old system tidily.
A named advisor who stays in touch
On Google the word "advisor" (comercial) appears in 214 reviews: Santi, Doa, Mario, Aguilar, María… customers who still get a call months later to check all is well.
Switching from Securitas or Prosegur without hassle
"They took care of cancelling the contract with my previous company" (Maika V.). Several reviews come from customers who switched and wouldn't go back.
Same service, better price
"The same service (even better) at a considerably lower price" (Galicar Service). From €24.90/month in year one and €43.90/month after, in writing before installation.
Businesses that need security from day one
Barbers, dental clinics, estate agents, workshops, campervan rentals… real businesses describing how Segurma supported their opening.
Real reviews
37 five-star reviews, sorted by what matters to you
Each review is translated faithfully from the Spanish original (spelling corrected only) and linked to the source. Tap a topic to filter.
When the alarm goes off, they respond
Santi handled the alarm for my new business. Exceptional service, and he got me a big saving compared with the previous company. 10/10. See original ↗
100% recommended. We've been with the company over 6 months and to this day our advisor still messages me to check everything is going well. See original ↗
Transparency
There are complaints too. Read them before you decide
On Trustpilot, 11% of reviews are one star; on Google, 104 out of 632. The most frequent negative topics are billing, minimum term and early-cancellation penalties, and the occasional advisor who promised more than the contract said.
What Segurma does about them: on Trustpilot it has replied to 100% of negative reviews and usually answers within a week. You can read them all on Trustpilot and Google.
Our advice before you sign (with us or anyone else)
- Ask in writing for the fee after the promotion (with Segurma: €24.90/month for 12 months, then €43.90/month), the minimum term and what cancelling costs.
- Check that everything you were promised (cameras, detectors, SOS button) is in the contract before the installer arrives.
- If you sign remotely or at your home, you have a 14-calendar-day right of withdrawal under Spanish consumer law (art. 102 LGDCU).
- At segurma-alarmas.es we send you the conditions in writing before installation and go through them with you by phone, in English if you prefer. No rush and no "this offer is only for today".
Already a customer? Leave your review
Your review helps other families and businesses decide. We don't cherry-pick who we ask and we offer nothing in return: tell it as it was.
FAQ
Questions about Segurma reviews
Are the reviews on this page real?
Yes. They all come from Segurma's public Trustpilot profile (4.5/5, 756 reviews) and its Google Business Profile (4.3/5, 632 reviews). Every card shows the author's name, the date and a link to the original so you can check it. We publish no anonymous or self-written testimonials.
Where can I read all the reviews, including negative ones?
On Trustpilot and Google, via the links on this page. We selected 37 five-star reviews for their usefulness (instant alert, installation, switching, business, after-sales and trust), but you can read all 1,388 at the source.
Why are there one-star reviews?
As with any company with thousands of customers. On Trustpilot they are 11% and on Google 104 out of 632. The most common complaints concern billing, minimum term and cancellation penalties, or promises by an advisor that weren't in the contract. That's why we recommend getting everything in writing before you sign.
Does Segurma reply to reviews?
Yes. According to Trustpilot's public data, Segurma has replied to 100% of negative reviews and usually answers within a week. It also replies on Google.
What do Segurma customers value most?
Three things come up again and again: when the alarm goes off they get called immediately, installation is fast and well explained, and the advisor who signed them up is still reachable months later. Many reviews come from customers who switched from Securitas Direct or Prosegur.
How much does the alarm cost and how do I sign up?
From €24.90/month for the first 12 months (VAT included) with installation and equipment at €0; then €43.90/month. Call +34 911 877 095 or leave your details in the form and we'll call you back free. Full details on the pricing page.
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